Refund policy

This page explains how cancelling and refunds work for LeadJudge subscriptions. It is part of our Terms of service.

Try it before you pay

Every account starts with a 14-day free trial. No payment details are needed for the trial, and nothing is charged unless you choose a plan.

Who takes the payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle takes the payment, sends your invoice and handles refunds.

Cancelling

• Plans are billed monthly, in advance.
• You can cancel at any time from the Billing screen in your dashboard, or by writing to us.
• Cancelling stops the next charge. Your plan stays active until the end of the period you have already paid for.

Refunds

• A period that has already been paid for is not refunded, in full or in part, unless the law where you live requires it.
• Some laws give consumers a right to withdraw from a purchase. For example, consumers in the European Union and the United Kingdom can usually withdraw within 14 days of their first payment. Where a right like this applies to you, it comes before anything on this page, and you will be refunded as that law requires.
• If you were charged by mistake, for example twice for the same period, tell us and the mistaken charge will be returned in full.

How to ask

Write to [email protected] from the email address on your account and include the order number from your Paddle receipt. You can also reply to the receipt, or use the link in it, to reach Paddle directly. We answer within two working days.

How a refund is paid

An approved refund goes back to the payment method you paid with. Paddle issues it, usually within 14 days of approval. How quickly it then shows on your statement depends on your bank or card provider.

Contact

LeadJudge, [email protected].